Building your emergency plan

The emergency plan is a single page of structured info that gets attached to every SOS, crash detection, or escalated check-in from your family. The on-duty patrol sees it the moment the alert opens, no extra calls or context required. Spend 5 minutes filling it in and the patrol can go from alert to "on scene with the right info" without a phone call.

What to fill in

• Primary emergency contact: name, phone, relationship. This is who the patrol calls if you (the master) are unreachable.
• Secondary contact: optional second person.
• Home address (auto-filled from your sign-up but editable). Patrol uses this if the GPS resolves to "near home" and they need to physically come to the door.
• Per-member medical notes: allergies, conditions, medications. One block per family member. Kept private; only the responding patrol sees it during an active emergency.
• Family physician: name and phone, in case the patrol or paramedics need to coordinate.
• Insurance card: optional photo upload of the front/back. Surfaces if hospital intake is needed.

9:41 HAEVEN X ● ● ●

Emergency Plan

Emergency Plan screen with contact, medical, and insurance sections

Privacy

Emergency-plan data is encrypted at rest and only readable by:

• You (the master).
• The HaevenX server during an active emergency, to attach it to the dispatch payload.
• The on-duty patrol responding to that specific emergency, for the duration of the alert.

It is not visible to other family members, to other neighbors, to admins, or to HaevenX support. Audit logs record every read.

Updating it

Update at any time from Settings → Emergency Plan. Updates are live immediately; the next dispatch picks up the new info without any extra step.